If you cannot find the solution to your question or request with the help of the articles on this helpdesk, please send an email to help@twelve.eu. 

Regular opening hours

• General question or request? Then call +31 (0) 30 - 276 7770 on working days between 8.00 am and 19.00 pm.
  
  
• Urgent malfunction? Outside regular hours we are only available for acute disruptions. We will answer other questions and requests on the next working day. You can call directly with +31 (0) 30 - 276 7770.

• • Need help with connections? We can be reached for installation questions from Monday to Friday between 9 am and 6 pm. Make sure you're on location, so we can help you right away!
• Do you have a question about tickets for an event/festival? Please contact Twelve Ticketing via:  https://www.twelveticketing.eu/

On the following public holidays in 2025 we are only open for disruptions. We will answer other questions and requests on the next working day:

Holidays 2025

• Good Friday: Friday April 18, 2025
• Easter (Easter Monday and Easter Monday): Sunday April 20 and Monday April 21, 2025
• King's Day: Saturday April 26, 2025
• Liberation Day: Monday May 5, 2025
• Ascension Day: Thursday, May 29, 2025
• Pentecost (First and Second Day of Pentecost): Sunday 8 and Monday 9 June 2025
• Christmas (Christmas Day and Boxing Day): Thursday 25 and Friday 26 December 2025